Quick reference for common questions
These brands have their prices set by the vendors; we are not permitted to sell them for anything other than the listed price
Mediherb | Xymogen | Metagenics | Cyto - Matrix | Thorne | Designs for Health | Ortho Molecular Products | Di Morelli
Our basic shipping services are Canada Post Expedited (Canada), Tracked Packet (US), and Tracked Packet International (all other countries).
These are covered by our free shipping offer (see above); for an additional fee, we also offer several express options. See the full list of applicable services at checkout.
Discount codes must be applied at checkout; at this time, we do not apply automatic discounts
Customer Appreciation Day is the last Wednesday of every month: sign up for our bi-monthly newsletter to receive the discount code
Ferapro/Bob's Formulas, and Menopause Chicks Moisturizer ship the business day after the order is placed, or after the consult is completed in the case of Ferapro and Bob's iron.
All other orders (including pickup orders) may be subject to processing times of up to 10 business days unless otherwise stated.
All times quoted in regards to shipping are rough estimates only.
We ship from BC Canada: all international orders may be subject to additional delays or fees in customs, INCLUDING orders from the US.
The website only reflects product availability for the Online store: to find out if a product is available in your local Pure Pharmacy, please call them directly to ask.
You can find all of our pharmacy contact numbers on our locations page (link).
Please wait for the last email before calling the pickup location to ask about your order, so our couriers have time to deliver it.
Pickup orders are all fulfilled from Pure's Online department, located in Downtown Vancouver: we put the order together and ship it out to the stores via Numode (our local store-to-store courier service) or Canada Post, depending on region.
You'll get an email when you first place an order to serve as a receipt, another when we box everything up, and a final one to let you know when to come pick up your order.
If you can't pick your order up right right away, that's okay! We'll keep your order ready for up to 30 days. Store staff will call or email you with a reminder after a week has passed; after 30 days the box is sent back to Online and the purchase is refunded.
Please note that, with the exception of Bob's Formulas, FERAPRO, and Feel Amazing, we are not the manufacturers of the products we sell.
If you have a question regarding the product or have any other product related concerns, please contact the manufacturer at the phone number on the packaging. If you would like to make a return request, please email pureonline@purepharmacy.com with your order number (as quoted in the subject line of your “Order Confirmation”).
Shipping charges are non-refundable. We do not accept returns on opened merchandise.
Certain items, such as probiotics, perishable items, cosmetics, intimate or sanitary goods, personal care items, gift cards or clearance items are not eligible for return.
No cancellations will be accepted after an order has been shipped.
If we haven't generated a label for your order yet, yes!
Please phone or email the Online Store (link) as soon as possible to request additions or changes to your order.
Absolutely! You can email or phone any of our physical locations during opening hours to reach a pharmacist or natural health advisor, or submit a question on our contact page and we'll get back to you as soon as possible.
Our contact page (link) has the contact info for all of our stores as well as the contact form.
General information about our pharmacies and how to make the most of each visit.
The goal of our integrative pharmacy is to integrate the best of all evidence-based modalities of medicine in a way that optimizes the health and wellness of our clients. This means, in addition to pharmaceutical medications, that we also look at supplements, nutrition, lifestyle measures, and more, in developing a unique care plan for our clients.
We believe that this multi-faceted approach lays the foundation for not just treating illness, but for preventing future illness as well.
We do so much more than just dispense medications. We aspire to be a hub of health and we strive to offer a boutique pharmacy experience to all of our clients.
We know the key to providing the highest level of care is spending one-on-one time with our clients to get to the root of their health concerns. Our integrative approach means we’re able to offer a much greater breadth of knowledge and services to our clients.
We’re trained to bridge the gap between conventional and complementary medicine.
We’re a full-service pharmacy that offers all the usual services of a traditional pharmacy, including dispensing prescriptions, medication counseling, and blister packaging, plus a complimentary delivery service for prescriptions
Beyond this, all of our stores are equipped with a compounding lab: whether you have sensitive skin, allergies to standard pharmaceuticals, or a dog that won't take pills, we can help with customized medicine tailored to your individual needs.
We also provide hormone testing, medication counseling, vaccines, and wellness clinics, among others: for a full list of our specialty services, please click here
In addition to our pharmacy staff, which is comprised of pharmacists as well as compounding pharmacy technicians, our team consists of natural health advisors with backgrounds in holistic nutrition.
This means our team is highly qualified to not only offer pharmaceutical services, but to also offer consultation on supplements, nutrition, and lifestyle measures for all facets of health and wellness.
To get the most out of your consultation with a pharmacist, it’s important to give the pharmacist a detailed list of your current medications, which includes prescriptions, over-the-counter medications, and supplements. It’s helpful to have a record of recent medical documents such as lab work, which are oftentimes important in tracking the safety and effectiveness of your medications.
Pharmacists are one of the most readily accessible members of your healthcare team. They have the educational background to answer so many medication- and health-related questions, and they are more than happy to consult with clients one-on-one. Speak to one of us today!
